Process & Technology
Why Salesforce Projects Fail (And It Usually Isn't Salesforce's Fault)
Salesforce is rarely the real problem. Projects fail when organizations build technology before they define how the business should work.
Read the insight →Gibson | Burgess Insights
Ideas for Better Operations.
Practical perspectives on process improvement, technology, nonprofit operations, leadership and turning change into action.
Nonprofits
What Fifteen Years Working with Nonprofits Has Taught Me
The strongest nonprofit systems are not the ones with the most features. They are the ones that make it easier for staff to serve the mission.
Read the insight →Leadership & Change
The Best Strategy in the World Won't Work If People Don't Believe in It
A strategy can be technically sound and still fail if the people responsible for carrying it out never truly adopt it.
Read the insight →Leadership & The Pivot Principle
Stop Sending Your Team to Conferences. Give Them Something They'll Actually Use.
Inspiration has a short shelf life when nothing changes after the team gets home. The better question is how learning turns into action.
Read the insight →Process & Technology
The iPad Isn't the Strategy. What Happens After You Hand Your Team the Device?
Giving a field or sales team an iPad does not transform the business. Designing what happens on that iPad can.
Read the insight →